SLA's BeepQuest

The SLA's are automatically configured so that our ticketing tool can evaluate the performance of our support agents.

Slide 4
Slide 4

SLA's BeepQuest

The SLA's are automatically configured so that our ticketing tool can evaluate the performance of our support agents.

Support and Maintenance BeepQuest

OUR SUPPORT TEAM ALWAYS MEETS YOUR SET TIMES

Period:
Monday to Friday

Opening times
09:00 to 18:00 hrs

Period
Monday to Friday

Opening times
11:00 to 16:00 hrs

Period
Monday to Saturday

Opening times
07:00 to 21:00 hrs

INVOLVEMENT PROCESS

BEEPQUEST HAS A SUPPORT TEAM ALWAYS AT THE DISPOSAL OF THE REQUIREMENTS OF OUR CLIENTS.
OUR SERVICE IS GOVERNED BY STANDARDS OF EXCELLENCE AND WE HAVE THE NECESSARY TOOLS TO FOLLOW UP ALL REQUESTS.

Slide 5

BEEPQUEST RESPONSE TIMES

Incidents are classified into four levels of severity as shown in the following table.

SLA's table