ASSURANCE OF QUALITY STANDARDS IN SERVICE CENTERS

Moons, a Mexican start-up of invisible orthopedic services, quickly expanded to Colombia and South America. Fernando Ogarrio shares with us how they ensured they maintain their quality standards.

15x

More speed in the execution of the supply process of consumables saving hours of work

100%

The organization is trained, informed and evaluated with specific and updated content for each role

Continuous Improvement

Of customer service standards, hygiene and presentation of the service center.

Hear the My Moons success story
Told by Your Retail Operations Manager –Fernando Ogarrio

Fernando Ogarrio

The procedure to provision a hub with BeepQuest takes me two clicks, when it used to take thirty clicks.
- Fernando Ogarrio

Fernando Ogarrio

The procedure to provision a hub with BeepQuest takes me two clicks, when it used to take thirty clicks.
- Fernando Ogarrio

Context

Moons is a Mexican start up that uses 3D printing to align teeth. They seek to democratize orthopedic services,
generating an accessible and practical dental care service for its clients. This innovative start-up was founded in Mexico, and quickly expanded
to Colombia and many other places in South America.
In this episode we are joined by Fernando Ogarrio, in charge of Retail Operations. He will share with us how BeepQuest was vital to achieving goals effectively by automating processes, like the supply of consumables to centers, the supervision of customer care and service centers, the developement of an intranet to train your employees, and to have effective communication with them and share operational manuals.

Challenge 1: Optimize the processes of re-supply of consumables and attention to material incidents.

With rapid expansion in Mexico and South America, one of the challenges of Moons was to provide all its service centers with supplies and necessary tools at all times.

Solution

They configured modules to request for supplies and work tools, achieving effective communication between service centers and providers.

Impact

15 TIMES more speed in the execution of the process saving hours of work.

Challenge 2: Distribute information on processes and procedures in the service center to the entire organization.

With rapid expansion in Mexico and South America, for Moons It was vital to standardize their procedures to meet their high quality standard. For this, it is very important to be able to distribute training material to all your employees in Mexico and South America.

Solution

Moons developed an Intranet with BeepQuest where they distribute training material and generate tests for their staff to identify areas of opportunity in the training and training environment.

Impact

100% of the organization is trained, informed and evaluated with specific and updated content of each role.

Challenge 3: Continuous improvement of customer service standards, hygiene and presentation of the service center.

For a Start Up like Moons, it is necessary to have a work scheme focused on the continuous improvement of all its service centers, promptly identifying any deficit in customer service and the presentation of a service center and using each experience to improve its processes,.

Solution

Moons digitized and optimized its monitoring processes with BeepQuest, weighting reactors in order to generate an analyzable database to find areas of opportunity for continuous improvement.

Impact

Continuous improvement of all your procedures and iterative discovery of new optimized ways of operating.

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