Standardization of quality and processes in restaurant groups.

Bruno Bartolino Associate Director of Operations, explains to us how digital tools are of the essence to ensure their high quality standards.

x2

More positive comments from customers on networks and websites.

70%

Reduction in information capture time.

50%

Reduced inventory supply costs.

Hear Fishers' success story told by his
Associate Director of Operations- Bruno Bartolino

Bruno Bartolino Fishers Group

It was a great choice to start working with you. We have developed many things ... the support of your department of
developers has been spectacular.
–Bruno Bartolino

Bruno Bartolino Fishers Group

It was a great choice to start working with you. We have developed a lot of things ... the support of its developer department has been spectacular.
–Bruno Bartolino

Context

Fishers is a highly popular restaurant group in Mexico that celebrates its 31 years this coming October, 2020.
Throughout those three decades, Fishers It has expanded to 28 branches through five specialized concepts in fish and seafood. Among its restaurants are Fishers, De Crab, Simons, The Big's and Don Capitán, which is about to open its new Parrilla al Carbon Costeña branch in Nuevo Polanco.
In this episode, Bruno Bartolino, Associate Director of Operations assures us that the greatest challenge for any restaurant group is to maintain consistency across all its business pillars to create loyalty and offer its customers the high standard of quality for which they are known. Bruno tells us how Fishers Group enters a new era of effectiveness in its operations and quality standardization by implementing BeepQuest
for your supervision checklists, staff training, and informational content for all your branches.

Challenge 1: Maintain consistency at the service level across all your branches

With 28 Branches, for Fishers Group the priority is that the experience of its customers is always of high quality in all its branches to maintain the loyalty of its guests. (Inventories, processes, recipes, level of service through all its branches)

Solution

The standardization of processes,, recipes, and service procedures is enforced with digital tools. Monitor with BeepQuest its processes constantly is vital to maintain a consistency of standards throughout all its concepts.

Impact

x2
More positive comments from customers on networks and websites.

Challenge 2: High data collection times and costs

To achieve consistency across all its concepts, documenting procedural reports is essential, and the speed at which information is received for decision-making must be as instantaneous as possible so that your decisions reflect the current reality of your branches.

Solution

Fishers has eyes at all times on your operation in real time. Its users capture information with greater speed, and have forgotten to fill logs and transcribe them to a digital medium. Now the process of capturing and sending information is instantaneous.

Impact

70%
Reduction in information capture time.

Challenge 3: Inventory Control

With a daily operation, effectively supplying your branches is a major challenge, since it is not only about fighting with the shortage of products, but also about avoiding an excess of product.

Solution

With BeepQuest, Fishers makes an exact inventory control and receives information in real time of how much excess or shortage of product there is in all its branches at any time.

Impact

50%
Reduced inventory supply costs.

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