Culture of continuous improvement and strategic decision making.
An intimate conversation with Luis Roberto Zamora, E-Commerce Manager shares us how having transitioned the corporate culture towards continuous improvement, transformed Colchas Concord into a role model in the textile industry
From months to minutes
In Processing of audit information.
100% Continuous Improvement
In all its processes.
Perfect Compliance
In ISO 9001-2015 Certifications
Hear the Colchas Concord success story told by its
E-Commerce Manager - Luis Roberto Zamora
Context
Colchas Concord is a Mexican company with more than 61 years in the textile market dedicated to the production and commercialization of home whites. Luis Roberto Zamora, its E-Commerce manager shares with us how having transitioned the corporate culture towards continuous improvement, transformed Colchas Concord into a role model in the textile industry; Today it supplies its products in more than 350 points of sale around the country, 280 franchises and with a strong presence in telemarketing, e-commerce and marketplaces such as Amazon, Mercado Libre, Walmart and Coppel.
Colchas Concord has shared a long and fruitful business relationship with BeepQuest, in which together we have witnessed the growth of both companies thanks to the standardization of processes.
1 Challenge: Provide your supervisors with a robust monitoring tool to streamline the processing of information collected on their visits.
Digital technologies have made old monitoring practices obsolete where companies collected information by answering a checklist by hand. Concord bedspreads sought to streamline its information processing with them to reduce the time it used to take about a month to convert the collected data into analyzable information.
Solution
With BeepQuest, Colchas Concord digitized all its supervision processes, providing its supervisors with a tool where they can evidence their supervisions, prepare work plans, review past visit histories, and raise incident tickets among many other things. Today an entire area focused on processing this information has been dissolved, and the team is placed in more specialized areas, growing professionally.
Impact
From months to minutes in audit processing.
2 Challenge: Continuously improve your entire operation.
Colchas Concord knows that in order to continuously improve it is important to know that there are always procedures to change and improve, however, knowing where your areas of opportunity are is difficult without a deep analysis of your information with indicators that show you where to invest efforts.
Solution
With BeepQuest's dashboard specialized in standardization KPI's, Colchas Concord has graphically mapped its operation to easily identify its areas of opportunity and make strategic decisions to obtain better results.
Impact
100% Continuous improvement in all its processes.
3 Challenge: Comply with ISO certifications.
Colchas Concord is a company certified in ISO 9001-2015, for this, it is necessary that they comply with strict standards and collect enough evidence to demonstrate that they comply with the guidelines of their certifications.
Solution
With BeepQuest, ISO certification supervisors collect evidence and generate preventative work plans to avoid any possible non-compliance.
Impact
Perfect compliance with ISO 9001-2015 certifications.
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